Tree Tops Resort FAQ

Below are some of our most Frequently Asked Questions. We welcome any questions you may have. Please click on the line applicable to the question(s) you may have to see the expanded answer(s).

Does the resort accept pets?

Unfortunately, pets are not permitted on resort property. Please contact the Front Desk at 865.436.6559 for a list of boarding kennels in the area.

Do the buildings have an elevator?

Condominium buildings have full elevator access. Depending on the unit location, units may have a combination of stair and elevator access. Tree Loft units are accessible by stairs only.

What if I arrive to check in after office hours?

Normal office hours are 8:00 am to 8:00 pm. The resort has a night maintenance staff that will assist you with check in after office hours. Late arrival instructions are posted at the Check-in Office. If you will be arriving after your scheduled check in day, we ask that notify us by contacting 865.436.6559.

How often is my room cleaned?

Units are thoroughly cleaned after each occupant. A complimentary exchange of towels and linens is available throughout your stay. Additional cleanings are available by request for a nominal fee.

Do I need a vehicle to fully enjoy the area?

Yes, a vehicle is highly recommended. You may also utilize Gatlinburg’s trolley system that covers approximately 50 miles with service to the neighboring towns of Pigeon Forge and Sevierville. There is a free park-and-ride located in between City Hall and the Post Office.

Are there grocery stores nearby?

Yes, a Food City is just a short drive from the resort.

Is my unit assignment subject to change?

Yes, especially if you are using the RCI Points system. Due to the cross-over of check-in days with the RCI Points reservation process, unit changes during your stay may be required and is beyond the control of the resort. On rare occasion, unit assignments may be changed due to unforeseen maintenance issues. We will never substitute a unit smaller than the one you have reserved.

• All units are NON-SMOKING. Presently, smoking is permitted on the balconies and in designated areas.

• We must limit the number of vehicles, including motorcycles, to 2 per unit. No RV, boat, or trailer parking is permitted. For security purposes, all guest’s and visitor’s vehicles must be registered with the Front Desk and display a parking permit.

• Maximum occupancy per unit, regardless of age:
○ 2 Bedroom and Treeloft Pedestals – 6
○ 1 Bedroom – 4

• Check-in Time: 5:00 p.m. Check-out Time: 11:00 a.m.