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FAQ

Does the resort accept pets?
Unfortunately, pets are not permitted on resort property.  Please contact the Front Desk at 865.436.6559 for a list of boarding kennels in the area.

Do the buildings have an elevator?
Most buildings have full elevator access.  Depending on the unit location, units may have a combination of stair and elevator access.  However, some of the free-standing Tree Loft units and all units in Buildings 1, 2, and 3 are accessible by stairs only. 

What if I arrive to check in after office hours?
Normal office hours are 8:00 am to 8:00 pm.  The resort has a night maintenance staff that will assist you with check in after office hours.  Late arrival instructions are posted at the Check-in Office.  If you will be arriving after your scheduled check in day, we ask that notify us by contacting 865.436.6559.

How often is my room cleaned?
Units are thoroughly cleaned after each occupant.  A complimentary exchange of towels and linens is available throughout your stay.  Additional cleanings are available by request for a nominal fee.

Do I need a vehicle to fully enjoy the area?
Yes, a vehicle is highly recommended.  You may also utilize Gatlinburg’s trolley system that covers approximately 50 miles with service to the neighboring towns of Pigeon Forge and Sevierville.  A trolley station is located within walking distance of the resort.

Are there grocery stores nearby?
Yes, a Food City is just a short drive from the resort and we provide you with a discount grocery card to use during your stay.

Is my unit assignment subject to change?
Yes, especially if you are using the RCI Points system.  Due to the cross-over of check-in days with the RCI Points reservation process, unit changes during your stay may be required and is beyond the control of the resort.  On rare occasion, unit assignments may be changed due to unforeseen maintenance issues.  We will never substitute a unit smaller than the one you have reserved.

  • All units are NON-SMOKING.  Presently, smoking is permitted on the balconies and in designated areas.
  • We must limit the number of vehicles, including motorcycles, to 2 per unit.  No RV, boat, or trailer parking is permitted.  For security purposes, all guest’s and visitor’s vehicles must be registered with the Front Desk and display a parking permit.
  • Maximum occupancy per unit, regardless of age:
    • 2 Bedroom and Treeloft Pedestals – 6
    • 1 Bedroom – 4
    • Studio/Efficiency – 2
  • Check-in Time:  5:00 p.m.   Check-out Time:  11:00 a.m. 

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